1. Quick pre-login checklist
Before entering credentials, confirm you are on the official NDAX domain (use a bookmark when possible), check for HTTPS and the browser lock icon, and avoid signing in over unsecured public Wi-Fi. Keep your browser and OS updated, and consider using a dedicated browser profile for financial applications to limit the risk from other extensions or cookies.
Why these checks matter
Phishing pages mimic login flows to capture credentials. Bookmarking the official NRADX login page and typing the URL directly reduces the risk of visiting a malicious clone. If any banner, pop-up, or unsolicited message asks you to provide credentials or 2FA codes, do not comply — use official support channels instead.
2. Step-by-step: Web login
- Open your browser and navigate to ndax.io/login or use your saved bookmark.
- Enter the email address associated with your NDAX account and click Continue.
- Type your password carefully — password managers are recommended to avoid typos and to use a unique strong password.
- Complete two-factor authentication (2FA) as prompted. NDAX supports authenticator apps and may offer additional options.
- Choose to trust the device for a limited period only on personal computers; avoid trusting devices you do not own.
Mobile sign-in
Use the official NDAX mobile app or mobile web flow for sign-in. Mobile may present biometric unlock options (Face ID/Touch ID) after you authenticate with email/password and 2FA. Always download the NDAX app from official app stores and verify the publisher to avoid fake apps.
3. Two-factor authentication (2FA) — a must-have
2FA drastically reduces the risk of account takeover. Use a time-based authenticator app (TOTP) such as Authy, Google Authenticator, or a hardware security key (FIDO2) for the strongest protection. SMS-based 2FA is less secure due to SIM swap attacks — prefer authenticator apps or hardware keys where possible.
How to enable 2FA
- Log in and go to Settings → Security in your NDAX account dashboard.
- Select Two-Factor Authentication and pick an authenticator app (recommended) or hardware security key.
- Scan the QR code with the authenticator and store backup/recovery codes offline in a secure place.
4. Troubleshooting common sign-in issues
If you experience login problems — incorrect password, 2FA codes rejected, or device not recognized — start with simple checks: verify the email, ensure Caps Lock is off, check your device clock (TOTP requires accurate time), and try an incognito/private browser window to rule out extensions interfering with the flow.
Quick troubleshooting checklist
- Use an incognito/private window to isolate browser extensions.
- Check your device time synchronisation for TOTP codes.
- Try a different browser or device to rule out local issues.
- Clear cached site data or restart your browser and try again.
5. Account recovery & suspected compromise
If you cannot access your 2FA device or suspect unauthorized access, begin the account recovery process immediately via NDAX Support. Be prepared to complete identity verification steps which may include KYC documents and transaction history verification — these steps protect both you and the platform from fraudulent recoveries.
If you suspect compromise
- Change your NDAX password from any device you still control.
- Revoke active sessions and API keys in your account security settings.
- Contact NDAX Support immediately and follow their guidance for containment and recovery.
6. Practical operational tips
For routine protection, consider separating funds: keep smaller, active trading balances on NDAX and move larger holdings to cold storage or institutional custody. Use API keys sparingly: create scoped keys with IP restrictions and revoke keys you no longer use. Review account activity periodically and enable alerts for large withdrawals or account changes if NDAX provides them.
Use Strong Passwords
Generate long, unique passwords with a reputable password manager and avoid reusing them across services.
Harden API Keys
Limit API permissions, use IP allowlisting where available, and rotate keys regularly.
Device Hygiene
Keep OS and browser patched, avoid suspicious browser extensions, and use separate profiles for crypto activities.
Monitor Activity
Check account sessions and transaction logs periodically, and report anomalies promptly.
7. Official NDAX links to bookmark
Use only official NDAX pages below for login, account setup, support, and reference. Bookmark them and avoid clicking links in unsolicited messages.
8. Final checklist before you sign out
- Log out of NDAX on shared or public devices and clear browser cache.
- Store backup/2FA recovery codes offline in a safe place.
- Revoke unused API keys and review connected apps periodically.
- Use a password manager and enable authenticator-based 2FA for best protection.
Prepared as a focused landing-style guide for safely signing in and using NDAX. For account-specific support or urgent security issues, use the official Support & Contact links above.